| Service | Everyone | Majority | Minority | Rare |
Hoffman |
|---|---|---|---|---|---|
| Competitive pricing | ✗ |
✓ |
|||
| Easy ordering and online service | ✗ |
✓ |
|||
| 24 hour ordering service | ✗ |
✓ |
|||
| Reliability | ✗ |
✓ |
|||
| E-mail invoices and statements – Go Green | ✗ |
✓ |
|||
| Knowledgeable phone support staff – Take the guesswork out of your purchase | ✗ |
✓ |
|||
| Retail store for easy walk-in service | ✗ |
✓ |
|||
| Special pricing on bulk purchases | ✗ |
✓ |
|||
| No-hassle returns | ✗ |
✓ |
|||
| Timely service plus emergency deliveries | ✗ |
✓ |
|||
| Great Personal Service | ✗ |
✓ |
|||
| Automatic equal-quality substitution to lower cost alternatives | ✗ |
✓ |
|||
| Low $25 minimum for free delivery* | ✗ |
✓ |
|||
| Face-to-face Service from sales representative | ✗ |
✓ |
|||
| Friendly Personable service – You know us and we know you | ✗ |
✓ |
|||
| Orders double-checked for validity | ✗ |
✓ |
|||
| Problems solved, orders taken, assembled, delivered, and billed by same company |
✓ |
||||
| Final Check Service |
✓ |
*Subject to regional availability